Support

• How we manage support requests

  Articles on: Getting Started In this page, we detail how we categorize the different requests and when you can expect a response from us. Request types Bug: Something not working as it should Support: A small change request on the existing configuration or need for assistance. New Feature: A major change request or configuration change. What qualifies as a bug? A technical glitch preventing users from using thSome readers

• Getting Input Data

  In order to configure your environment on FieldPro, we require you to provide us with a couple of inputs. Some of the key input data required are; Mobile Users Web App users Organizational structure -Teams Mapping of users to teams Product list Clients list PleaseFew readers

• How to access the help center, contact us, view support requests and give feedback

  Articles on: Getting Started On the web app, its possible for a user to report a bug, access our support center, view their support requests and chat with us. Help Center, Contact support, and view support requests. These 3 sections can be accessed by clicking on the “Help” icon labelled with a question mark at the top right of the page. A user will then be able to: Access our Help Center - Our knowledge base with articles on how to pFew readers

• Training

  Web App To get started on how to use the web platform to manage your users, clients, etc. 1 session Duration: 1-hour Attendance: Supervision team (We should at least have two champions from the client) Dashboard (https://learn.fieldproapp.com/en/caFew readers

• How to log support tickets

  The ticketing system helps us to better address your request/feedback in a more systematic manner. We have two ways of logging tickets with our ticketing system. Tickets via email Send an email to [email protected]. see below how to; Send one ticket for each issue faced Provide enough information on the issue and the account experiencing the issue Give a step by step description of how we can reproduce the issue Attach screenshots and videos where applicable Tickets via WeFew readers