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Support

Get started on your own


You can get full access to FieldPro on your own through our free trial mode. Start here: https://web.v3.fieldproapp.com/welcome
If you prefer to have a 30mn demo tour of the solution by a product specialist, or have questions about it can help you, schedule a demo for free here: https://www.fieldproapp.com/book-a-demo


Client Set up Packs



We offer set up packages to on board you and ensure a successful implementation. We will organise several video calls to train you and adapt the environment to your needs, to share best practices and answer any technical questions. Several set up Packs are available, depending on the level of the complexity of the deployment, and on the assistance you need.


BasicStandardAdvanced
Hours52550
Set up duration4 weeks8 weeks12 weeks
Dedicated Set up expertYesYesYes
Video Training SessionsYesYesYes
Help with Master Data ImportYesYesYes
CustomisationsNoYesYes
Price500€3000€5000€



The time spent working on each item will be deducted from the set up time package. If we go beyond, a new set up package will need to be taken.

Support



Standard Support


After the set up is done, each plan includes on going support for the technical contacts, that can reach out to us to share questions through the chatbox present on our web application or by email to [email protected].

We provide support from Monday to Friday, from 9am to 5pm GMT.

Advanced Support


If needed, advanced support can be purchased at a rate of 500€ / month offering:
access to our support team through video calls
new training sessions

Change requests


If custom work needs to be done such as setting up a new workflow or dashboard, it will be charged at 400€ / man day. A quote will be shared after assessing the workload

Updated on: 11/04/2024

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